A concierge that never sleeps.
Answers from your manual and listing, in your guest's language, at any hour. Included on every plan.
Cedar Ridge CabinConcierge · answers in seconds
11:42 pmEspañolEnglishFrançais日本語
Fewer questions.Happier guests.More repeat bookings.
The digital guidebook with a 24/7 concierge. One link with everything your guests need, answered day and night, so you don't have to.
No credit card required · Ready in minutes
Scheduled message · 3 days before check-in2:14 am · Hot tub question
Answered. Your phone stayed quiet.
✓ No message to the host☀️ Morning picks nearby
☕Bean & Bough5 min
🥾Ridge Loop Trail12 min
🌐 Español
Bienvenidos. Su guía está lista.
16 languages, one tap9:41
It's live. Scroll it, or tap Concierge.
Sent automatically through the tools you already use
Everything guests ask about. In one link they open from the booking app or the QR code by the door. No app to download.
16 languages.
Guests read the whole manual in their own language with one tap.
Welcome
Sent before every stay.
Airbnb, Vrbo or your PMS sends the link for you.
A QR code by the door.
Frame-ready prints in 3 sizes, for guests who never open links.
Coffee at sunrise. Dinner at dusk.
Local tips that change with the season and the time of day. Nothing for you to keep up to date.
7:10 AM
🏠 ☕Bean & Bough 5 min 🍳Sunrise Diner 8 min 🥾Ridge Loop Trail 12 min 🏖️North Beach 9 min 🏛️Maritime Museum 11 min 🍦Harbor Creamery 6 min 🍝Osteria Lume 7 min 🍺Tidewater Brewing 9 min 🌅Sunset Point 10 min
Pro
See what guests read.
Know which sections guests open most, so you know what to make clearer.
What guests look up most
150,000+ answers looked up across 6,900+ Guest Manuals
- 📶 Wi-Fi name and password
- 🔑 Check-in time and door code
- 🍽️ Where to eat nearby
- 🚗 Where to park
- 👋 What to do before checkout
Show, don't explain.
Add photos and videos to any section, so guests can see how the heat, the lock and the coffee machine work before they have to ask.
Real sections from Serenity on the Sound, the manual at the top of this page.
🌡
Tech
Heating & cooling
The great room and master bedroom have a ductless heating and cooling system. Adjust it with the Kumo Cloud app on the iPad, or just use the remotes.
🔒
Info
Smart lock
The front door has an August smart lock and a keypad. To lock it from the outside, press the August logo button on the keypad.
☕️
Food
Coffee
A Nespresso machine, pods and an Aeroccino frother are provided. The pods are in the “COFFEE” canister on the kitchen counter.
Hear it first.
Guests can send feedback on any section, straight to you.
♨️ Hot tub
The hot tub was a little lukewarm tonight.
🔒 Only you can see this
Already have a guide?
Paste it in. AI turns it into a Guest Manual in about a minute.
📄 House guide.pdf
✨ AI
📶Wi-Fi
🔑Check-in
🚭House rules
Read by guests in 100+ countries.
Trusted by 3,000+ hosts, from a single cabin to portfolios of 70+ rentals.
3,000+hosts
6,900+guest manuals created
100,000+times guests opened a manual
50,000+guest messages hosts didn't have to answer*
*Estimate. Guests looked up an answer in a manual more than 150,000 times. We count 1 in 3 of those as a message the host would otherwise have answered.
Fewer questions
Guests ask the same things.
Answer them once.
The concierge answers from your manual, so the 11 pm texts stop.
No more binders
The binder is stained, sticky and out of date.
One link that’s always current replaces it, on guests’ phones before they arrive.
More repeat bookings
Turn this stay into the next one.
When guests share their contact info, it goes on your own list, not the platform's.
Guest contacts and guestbook are on the Pro plan.
Guest contacts 214 guests
MR
Maria R.Oct 12–15 · Cedar Ridge Cabin
NewJT
James T.Sep 30 – Oct 3 · Lakehouse
AK
Aiko K.Sep 21–24 · Cedar Ridge Cabin
★★★★★ From your guestbook
"The trail map in the guide was perfect. We're already planning next summer!"
The Nguyen familyWhat kind of place do you host? Every template starts with 20+ sections already written.
From hosts
“As the manager of over 70 vacation rental properties, our team deals with a high volume of communications every day… Guest Manual has been a game-changer. It allows us to proactively address most guest questions, concerns, and needs.”
AlexaOwner, Walla Walla Vacation Rentals
“Since making my Guest Manual live, I've been spending less time messaging my guests, yet I have consistently been getting 5 stars for communication.”
D
DougVacation rental owner
“Enforcing a house rule is one of my least favorite things to do. Now I just point them to the section of the Guest Manual that clearly defines what they can and can't do.”
J
JasonVrbo host
“So easy. So user friendly. Guest Manual is the best!”
AnastasiiaOwner, Savage Vacations
Less than one bad review.
Every plan starts with a free 14-day trial. No credit card required.
Starter
One listing, fully handled.
$8.33/mo
$99.99 billed yearly
Start free trial- 1 listing
- AI concierge, 24/7, in their language
- AI drafts your manual in a minute
- 16 guest languages
- Local tips that update themselves
- QR code prints in 3 sizes
Recommended
Plus
Your own link and room for three.
$16.67/mo
$199.99 billed yearly
Start free trialEverything in Starter, plus
- Up to 3 listings
- Sharing through your PMS
- Custom link with your listing name
- AI writing assistant
- Private host notes
Pro
For hosts growing direct bookings.
$25/mo
$299.99 billed yearly
Start free trialEverything in Plus, plus
- Up to 5 listings
- Guest contacts for repeat bookings
- Guestbook testimonials you own
- See what guests ask the concierge
- Phone and email support
Enterprise
Book a demoBuilt for portfolios, hotels and property managers. Unlimited listings, branded templates, custom integrations and a team to set it up.
How we compare
The AI concierge is included.
Not an upgrade.
Every plan comes with the concierge, local tips and 16 guest languages, from $8.33 a month. At our closest competitor, the AI chatbot only comes with a higher plan, at $12 a month for one property.
| Guest Manual | Competitor | |
|---|---|---|
| AI chatbot for guests | Included on every plan | Higher plans only |
| Price, 1 property | $8.33/moStarter, billed yearly · $9.99 monthly | $12/moChatbot plan, billed yearly · $16 monthly |
| Price, 3 properties | $16.67/moPlus, billed yearly · $19.99 monthly | $31.75/moChatbot plan, billed yearly · $42.40 monthly |
| Price, 5 properties | $25/moPro, billed yearly · $29.99 monthly | $47.92/moChatbot plan, billed yearly · $63.90 monthly |
| Monthly chatbot limit | No cap | 3 chats on the free plan |
| Chatbot can suggest nearby places | Yes | Answers only from your guidebook |
| Free trial | 14 days, no card | 14 days, no card |
Airbnb creates an Arrival Guide for every incoming guest. It has a lot of useful but limited amount of information in it. The Guest Manual picks up from where the Arrival Guide leaves off by enabling hosts to provide valuable additional information that guests can interact with to make for a better stay.
While Canva, Word, and Powerpoint templates can be used to create a basic welcome guide, a specialized platform like Guest Manual offers search, live recommendations, easy updating, instant syncing, mobile optimization, and multiple (automatic) sharing options - features only made possible because Guest Manual is a platform, not a static document generation tool.
Because Guest Manual is AI-powered you can simply copy + paste the contents of your existing Welcome Guide / House Manual in to the Guest Manual creation flow and it will automatically incorporate it in to the Guest Manual that it generates.
Hosts can create the Guest Manual on any device they would like. We've found that laptops / desktops are better for initial setup while the iPhone/iPad app is great for on the go updates and sharing. Guests can also use any device to view and interact with the Guest Manual. It looks stunning on phones (Android and iOS), tablets (iPad, Android), Laptops (PC, Mac), and even large TV screens.
Live recommendations use the date / time the Guest Manual is accessed to make suggestions / recommendations based on the season, time of year, and events that are happening in your area. Think seasonal recommendations, specific holiday weekend recommendations, and even region, event specific recommendations.
This platform greatly simplifies the hosting experience by automating much of the manual effort involved in creating and maintaining a house manual. It gives Guests an opportunity to learn more about the property before they arrive and help them answer questions before they arise.
Your next guest checks in soon.
Have their answers ready.
Set up tonight. Every guest gets it automatically from tomorrow.
No credit card required